Returns & Refunds

Return eligibility depends on the product and supplier. Before launch, replace this page with your final merchant-approved return window, exclusions, return address and refund procedure.

Damaged or incorrect items

Contact support as soon as possible with your order number and photos of the issue.

Crypto refunds

If a refund is approved for a crypto order, the merchant should document the refund amount, destination wallet and transaction reference before sending it.